000 00395nam a2200133Ia 4500
008 240314s9999 xx 000 0 und d
020 _a9781119011569
041 _aeng
100 _aChorianopoulos
245 _aEffective CRM using Predictive Analytics
260 _bWiley-IEEE Press
650 _aComputing and Processing
856 _uhttps://ieeexplore.ieee.org/servlet/opac?bknumber=10066952
999 _c53735
_d53735