Oakland, John S. <br/><br/>
Total Quality Management (TQM): text with cases 

 - 3rd Ed. 
 - New York  Routledge  2013 
 - 483 
<br/><br/><label>ISBN: </label>9780750657402 
<br/><br/><label>Dewey Class. No.: </label>658.4013 OAK