TY  - BOOK
AU  - Jerry Fjermestad
TI  - Electronic Customer Relationship Management
PY  - 2006///
PB  - M.E. Sharpe, Inc.
KW  - Commerce
UR  - http://192.168.3.1/ebooks/link/ebook/Commerce/Electronic Customer Relationship Management by Jerry Fjermestad.pdf
ER  -