TY  - BOOK
AU  - V Kumar
TI  - Customer Relationship Management
SN  - 978-3-662-55381-7
PB  - Springer
KW  - Mechanical
UR  - http://192.168.3.1/ebooks/link/ebook/Mechanical/Customer%20Relationship%20Management%20by%20V%20Kumar.pdf
ER  -