TY  - BOOK
AU  - Buttle, Francis
TI  - Customer Relationship Management : Concepts and Technologies
SN  - 978-1-85617-522-7
PY  - 2009///
CY  - Oxford
PB  - Butterworth-Heinemann (Elsevier Ltd.)
KW  - CT
UR  - http://192.168.3.1/ebooks/link/ebook/Computer Technology/Francis Buttle Customer Relationship Management.pdf
ER  -