Buttle, Francis <br/><br/>
Customer Relationship Management : Concepts and Technologies 

 - 2nd Ed. 
 - Oxford  Butterworth-Heinemann (Elsevier Ltd.)  2009 
 - 523 
<br/><br/><label>ISBN: </label>978-1-85617-522-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CT