Appannaiah, H. R. ; Reddy, P. N. <br/><br/>
Services Management 

 - 5th 
 - Bangalore  Himalaya publishing house  2009 
 - 278 
<br/><br/><label>ISBN: </label>9789350510865 
<br/><br/><label>Dewey Class. No.: </label>338.47 APP